Frequently asked questions.

Do you accept Insurance?

I am considered an out‑of‑network provider. If you’d like to use your insurance benefits, I can provide superbills that you may submit for out‑of‑network reimbursement. Accepted payment methods include credit or debit cards, as well as HSA/FSA cards. If you’re interested in using out‑of‑network benefits, I encourage you to contact your insurance provider and ask:

  • Does my plan include out‑of‑network benefits?

  • Is there a deductible I need to meet first?

  • Is there a limit on the number of sessions covered?

How do I schedule appointments?

Your initial appointment can be scheduled following our 15-min consultation or by emailing daisy@santanatc.com. Future appointments can be scheduled at the end of your session or via email.

How we’ll meet

Sessions are held through a secure Telehealth platform for video meetings or by telephone. Once your appointment is confirmed, you’ll receive a meeting link by email with all the details you need to join.

What will my first session look like?

Curiosity will be the theme of our first session. This initial meeting will be an intake, where I’ll gather information about your history, support system, current coping methods, and personal strengths. It will also be a space for you to ask any questions you may have.

What is your cancellation policy?

I kindly ask for at least 24 hours’ notice if you need to cancel or reschedule a session. Cancellations made with less than 24 hours’ notice will be subject to a $75 cancellation fee. If you miss the first 15 minutes of your session, it will be considered a “no‑show” and the $75 fee will apply.