Frequently asked questions

Rates and insurance

I am considered an out‑of‑network Washington State provider. My fee is $150.00 per 50-minute session. If you’d like to use your insurance benefits, I can provide superbills that you may submit for out‑of‑network reimbursement. Accepted payment methods include credit or debit cards, as well as HSA/FSA cards. If you’re interested in using out‑of‑network benefits, I encourage you to contact your insurance provider and ask:

• Does my plan include out‑of‑network benefits?

• Is there a deductible I need to meet first?

• Is there a limit on the number of sessions covered?

Do you offer sliding scale therapy?

Yes, I offer a limited number of sliding scale slots to help make therapy more accessible. If you’d like to learn more or inquire if a reduced rate appointment is available, please connect with me.

How do I schedule appointments?

Your initial appointment can be scheduled following our 15-minute consultation or by emailing daisy@santanatc.com. Future appointments can be scheduled at the end of your session or via email.

What will my first session look like?

Curiosity will be the theme of our first session. This initial meeting will be an intake, where I’ll gather information about your history, support system, current coping methods, and personal strengths. It will also be a space for you to ask any questions you may have.

How we’ll meet

Sessions are held through a secure Telehealth platform for video meetings or by telephone. Once your appointment is confirmed, you’ll receive a meeting link by email with all the details you need to join.

How often will wemeet

Ideally, we’ll meet weekly for the first few sessions as we get to know each other, build comfort, and establish your goals. After that, we can explore shifting to bi‑weekly sessions. We can adjust the frequency based on your needs, schedule, and what feels most supportive.

For EMDR, weekly sessions are important so we can move through the work at a pace that feels safe and consistent.

What is your cancellation policy?

I kindly ask for at least 24 hours’ notice if you need to cancel or reschedule a session. Cancellations made with less than 24 hours’ notice will be subject to a $75 cancellation fee. If you miss the first 15 minutes of your session, it will be considered a “no‑show” and the $75 fee will apply.